Overall service was satisfactory. The rental company should provide more information and guidance about the pickup and return processes. At the time of pickup, after making the payment, the staff only gave a brief overview of the contract. There was no staff accompanying us during the vehicle pickup process; we had to locate the car by ourselves. Once at the pickup location, it was not easy to find staff. The return was done at night, and there was no one present at the return location.
Very satisfied. I directly found the rental point by following the instructions. After completing the handover, they gave me a Jeep. The only minor downside was the lack of reverse electronic navigation, which tested my parking skills.
This is a scam car rental company. They claimed the model we reserved was not available and offered a free upgrade, but ended up charging us over three hundred euros for the upgrade and other fees. In the dead of winter, they didn't provide snow chains, causing the car to get stuck in the snow for a day and a night. When we called, they either ignored us, disappeared, or passed the buck. After we filed a complaint, it took one or two months to get a reply, and they completely shirked their responsibilities without providing any required documentation. Do not rent a car from them!
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