did not get what I wanted, lucky no additional cost and a beaten up vehicle
Kevin
Italy
Reviewed: Thu, Sep 26, 2019
About Budget:5.7/10
I did not get the car I booked and nothing similar available so had to take a larger vehicle (in any other location would have been OK), but driving in Naples and Amalfi coast, was not appropriate.
The agent wanted to sell more than I had booked and paid for, unnecessary, all I wanted after 2 flights and day of travel is to collect the keys and get to hotel ........... queue was ridiculous and the same selling of unnecessary additions tok forever for each customer.
Sign the contract, shown existing damages on the contract and told to check the car before leaving. Contract signed @ 17:00, collect keys check car, contract sent by email, so cannot check the significant amount of scrapes and dents on this vehicle, all dents were new and not documented, luck I took photos at the airport in the parking bay before i left!
Заказывали машину в для недельной поездки по Неаполю, брали у компании Budget непосредственно в аэропорту.
И машиной и сервисом остались вполне довольны. Машина была с мелкими дефектами/царапинами, но никаких проблем при сдаче авто это не вызвало. Выдали автомобиль быстро. По ходу дела пытались, как сейчас заведено :), предложить ещё доп страховку (уточню, у нас сразу было оплачено полное каско), мы вежливо отказались, никто настаивать не пытался.
Вернули авто чуть позже назначенного времени без каких либо проблем. Поэтому в целом остались довольны услугами компании budget и непосредственно сайта EasyRentCars!
“Paying three times for what I booked on the site was not a pleasant experience.”
About Budget:7.7/10
I was given an upgrade without asking as well as not being told I was paying 220 euros extra for the privilege. I have put in a complaint.
About QEEQ:10.0/10
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did not get what I wanted, lucky no additional cost and a beaten up vehicle
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