Very dissatisfied, long waiting time in line. Insurance was added without the customer's knowledge. The reserved car model from over three months ago was not available, and no explanation was given. Promised to change the car the next day, but that didn't happen. After complaining, they reluctantly arranged the desired car model. But the promised discount was not given, and they claimed there was no written evidence. This company is shameless and I'll never choose them again.
“Would use EasyRentCars again but never rent with FOX again”
About FOX RENT A CAR:5.3/10
Never again. Staff was inept, slow and kept trying to hard sell fuel and insurance. They blatantly lied and said my AXA coverage was useless and did not include theft, just to make me pay for additional coverage. When that failed, they kept us waiting for 30 minutes cos “the printer didn’t work”. At the garage, no one helped us when we couldn’t find the fuel gauge and trunk buttons. Just awful overall.
About QEEQ:8.0/10
Why do I have to upload the rental contract after my trip?? That’s not a very customer friendly request.
“We waited over an hour for the 3 counter staff to process 6 people before it was our turn.”
About FOX RENT A CAR:8.3/10
Car was great, it was a hybrid and had great mileage. My only issue with the company is the horrible waiting time to collect your car. There were a total of 3 counters serving customers and somehow they managed to only clear 6 people in the hour that i was waiting in line. Absolutely inefficient and a lot of upselling of insurance at the counter. Just tell them you’re not interested and are in a rush so you need to be on your way.
J'avais déjà acheté une assurance avec vous en plus de ma propre assurance. FOX RENT A CAR m'ont par contre dit que je devais acheter une autre assurance pour être légal en Californie (à ce moment, je ne sais pas encore si c'est vrai). Après un peu d'argumentation, j'ai perdu patience et j'ai demandé le prix à leur employé. Il m'a répondu 20$ pour la semaine. J'ai alors accepté puisque ce n'était pas cher. Finalement, ce n'était pas 20$, mais plus de 300$. Quand j'ai dû payer, j'ai demandé à leur employé pourquoi le montant total de la facture était si élevé. Il m'a répondu que c'était parce qu'il y avait un dépôt, ce qui n'était pas vrai, le dépôt était sur une autre transaction. Bref, je me suis fait voler 300$.
About QEEQ:8.0/10
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Customer Service
Very average.
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