Excellent

Hertz sorted out the cock-up with car at Terminal 20 mins away from where easyrent said it was - so good there. On neg side really long drop off plus agent trying to get money for scratch that was tree gum. This is normal at Malpensa beware

Easy to use decent value

Voiture cabossée à plusieurs endroits Carrosserie accidentée Pas de voiture de rechange Plaquettes( tambours ) freins arrière consommés faisant beaucoup de bruit avec le disque au freinage Obligé de prendre d autres assurances vu les dégâts sur la voiture

Ras

Pick up location is not the same as stated. It requires to take shuttle to get the car. The car is quite small and I can barely fit two large luggages.

Excellent with automatically rebook function for lower price.

Extremely disappointed with the pick-up experience, had to queue (standing) for over 2 hours to pick up the car, no apology offered for waiting so long in line, by the time I got the keys and picked up the car it was close to 3 hours, I was only on vacation for 6 days so to have to spend almost 3 hours picking up a car rental would make me not want to use your service again if this is the acceptable level of service hertz is happy with. Since almost all rentals these days are pre booked and flight details given I can't understand why there would be a better system in place so people don't have to waste time standing in line for hours. I was so unhappy with this service, wouldn't use again.

Great service will use again, cheers