It was average from the rental company but very easy with online system
United States
Reviewed: Mon, Oct 14, 2019
About Dollar:5.7/10
I think the getting the car was smooth in the process but no inspections at the pick up point so car was dirty when we got it. We were not shown the pictures of the car inspection from the agent on pickup. But vechile was a nice one
I rented a car from Dollar in the USA this time. The only issue was that the pickup location in Las Vegas was a bit hard to find, but everything else was very satisfactory. I originally booked a 5-seater Chevrolet SUV but was given a 7-seater full-size SUV instead, which only had 3000 miles on it and was in excellent condition. Changing the car in San Francisco was also very convenient. The car exchange was at LEVEL 2 at the airport, but the signs weren't very clear and caused a bit of delay. Overall, a 5-star experience! It was a very good car rental experience.
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Customer Service
It was average from the rental company but very easy with online system
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