Good price, Service acceptable.

The Routes staff during the return went above and beyond to make me feel welcome. Excellent service fro them.

The car was fine. When we arrived at the airport, the pickup car drove right by us (at the appointed place) without checking to see if anyone was waiting for them. When I called the desk to advise, the lady that answered the phone was rude. At the desk upon arrival to Routes, the gentleman was very helpful, and the woman that checked us in was nice, but overall (other than the main guy) didn't seem to care. When I went back in to check on the blinking oil light on the car, there were 3 people just standing around playing on their phones (the helpful guy was on the phone with a customer), and no one acknowledged us until there were 3 other people in the line as well. Return went a little smoother, and no problems with shuttle back.

It took over an hour for us to be collected and then 40 minutes at the desk when we got there. The car I got was not what I ordered. It was a van, not an SUV. But that was the same for everyone. Nobody got what they asked for. Check in was hectic. The car was dirty and didn’t have a full tank. The website of Routes is not understandable.

It was fine.

We should have got a van, as one of our occupants had difficulty getting in and out. Age being a factor. Windshield wipers were not great. Did not handle well on a gravel road. A little clunky with the steering

Clean up your office inside and out. Clean your cars and put gas in them. Extend your hours for pick up and drop off to airport