The staff where putting pressure on us spending more money on all sorts. This was not said when we booked. We ended up paying 171.95 Euros, was disgusting as we had our own insurance they said it didn't cover but it 100% did. As they said they didn't understand my argument they said is this amount or nothing. Then they charged huge amount on the credit card which I still wait to get back. Awful would never book again. We book cars at least 10 times a year and this was the worst yet due to adding money on top.
35€ supplémentaires à payer parce que voiture récupérée après 20h. montant jamais indiqué lors de la réservation. Attente sur le parking de l'aéroport de Faro pour la navette qui amène chez SURPRICE et pris qu'au bout de la 2ème, donc 35€ parce que pas sur place à l'aéroport aussi non précisé lors de la réservation.
Worst experience in the past 10 years.
I was refused to pay by debit card and given no option but to buy again the insurance at double the price I already paid online- €15/day because I didn't have a credit card. Charged an out of hours fee for dropping off the car before 8:00. Pushed into hiring a tag for motorway at €1.85/day when I had to pay the tolls anyway and could have done without it as you could pay with cash or card at pay points.
I felt bullied and ripped off.
Only had a Toyota Aygo with no cruise control, no parking sensors no key remote lock, but I paid the price for a large premium car.
Never ever will use this company nor reccomend to anyone.
About QEEQ:10.0/10
The booking was all right- all good and thank you for all the options and smoothness of the booking.
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