Good company, but lack of information on pick up location
Oleh
Portugal
Reviewed: Sat, Nov 9, 2019
About OK Mobility:9.3/10
The main problem was to find the rental company. It is located not in the Lisbon airport. There are nobody in the airport that meet and greet you to the car. There are no any sings at the airport. I must to call to customer support and they inform me that there is shuttle bus. Just occasionally I find the place where it stops and wait for 30 min. Other services were at high level. Car was new, clean, has 5000 km.
“Great value for money, unclear pick up instructions”
About OK Mobility:9.0/10
It was not clear from booking confirmation what the pick up process was. Pick up location was designated as being at the airport, however, we had to find some other car hire operators who told us we needed to call OK who would come and pick us up and take us to the pick up location which was offsite. This was not mentioned anywhere
It also was not clear that there would potentially be a €50 fee for pick up / drop off after 22:00
“Great experience and helped me explore beautiful portuguese places. Worht it!”
About OK Mobility:9.3/10
They were super good and kind.
About QEEQ:8.0/10
It was super easy to book and got a pretty nice deal with full coverage. They didn't provided any information on the pick-up process with Ok Rent a Car so I spent sometime looking for the place and had to call them directly to get explanations. If you don't have you'll be in trouble.
“OK car rental needs to list their phone number to request pickup!”
About OK Mobility:8.3/10
The car was great, but the company did not list a working phone number to reach them for pickup. After a lot of asking at the airport, I was lucky enough to find someone from another company who had it written down because, apparently, this is a very common complaint.
Car was great, price was dirt cheap, counter staff were all nice. Location was very difficult to find and it took a long time for the shuttle to take us back to the airport while we were in a time crunch.
About QEEQ:8.0/10
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Good company, but lack of information on pick up location
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