The car was good but it has a couple of problems like it's was telling they have problem with the collision sensor, the it doesn't detect the car keys, but it was in good condition
About QEEQ:10.0/10
I like the process of booking, it was a good experience
Overall, the service was pretty good, but the wait time to get the car when picking it up was too long, and the vehicle was different from the one booked. There was a need to wait for the originally reserved car, but they provided a better class car, which was nice. Returning the car was convenient and the release of the pre-authorization amount was quick. The customer service was very cooperative and responded to questions promptly.
This was a five-star car rental experience, and the entire process was very smooth. Firstly, the pricing on QEEQ was very competitive, covering rental fees and comprehensive insurance costs. I was given an electric vehicle, which was convenient since there was a ChargePoint charging station where I stayed in the US. Charging was easy and much cheaper than a gasoline car. Everything was very convenient, and the service was excellent.
Collection was over 1hr, and drop off was easy but I was overcharged for something I am now waiting to hear from. When collected car, was not clean inside, could do with a better clean next time .
- lots of charges added at the time of pickup. Was probably in the small print at the time of booking, but should be more clear.
- car group advertised was a Jeep Cherokee - ended up with something (although in the size category) couldn't be included in the same category if car prestige was part of the criteria
About QEEQ:8.0/10
- additional charges should be more clear during the booking process. I would much prefer to know all of the potential additional charges upfront at the time of booking
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