Like: Was good transfer to airport Very nice people Dislike: I did not like the sunpass charge that we did not know we had to purchase. That was a rip off. I could have paid all my tolls for around 30.00 I went through. They scare you into taking it saying 50.00 if you go through a toll booth with the ones that you have to have a sunpass on your car.They should tell you all about that charge before you rent
“Car was dented, scratched and old. a 2017 but with 47000 hard miles. Windows had never seen cleaned.”
About GREEN MOTION:6.7/10
Windows need to be cleaned. I could not see out of them in the sun. Had to buy cleaner and cloths to clean them. 3 maintenance warnings kept coming up on the dash. Too old to rent out.
From shuttles not picking me up at the airport, to no one answering calls at the desk so that I could get picked up as shuttles kept passing me by (apparently the spots they tell you to wait at for ground transportation are the wrong spots), to the sales clerk trying to give me an unsafe car he tried to give to two parties in front of me that each denied, this was an awful experience. The first car he tried to give me I was told was an "Upgrade"...well, it clearly had been in an accident as the front driver bumper was dented in and cracked, along with duct tape on the rear driver door. The car I ended up getting was dirty with Pretzels and a lighter under the driver seat, a "Maint. Required, see your Dealer" warning light with constant chiming, and collision chiming continually going off, and an empty tank of gas. I was not told proper directions on dropping the car off; I was told to be there at 4:30am, but I was not told that there would not be counter staff available or proper directions of where to drop off car. This was a terrible experience, start to finish, and I will not rent with this company again.
This is my second time of reservation. same MO but this time it’s not good enough for me just having insurance ID cards need to have declarations page with policy on it. It’s easy if I had phone with me but I left at home and it’s weekend no one works so forced to pay extra to get the car
Like: Love the personal interaction of the manager,Christian. Made you feel like a million dollars Christian greeted and follow through with everything with excellence
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Customer Service
Good
Dislike: I did not like the sunpass charge that we did not know we had to purchase. That was a rip off. I could have paid all my tolls for around 30.00 I went through. They scare you into taking it saying 50.00 if you go through a toll booth with the ones that you have to have a sunpass on your car.They should tell you all about that charge before you rent
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