“Insurance more expensive than rental, car picked up at night it was dirty and staff useless”
About ACE:4.3/10
Terrible service, car picked up at night, dirty, staff not even willing to show us where the car was ( used the key and light car to find it), won’t go back!
“Be warned that the staff at Bordeaux airport Rhodium desk, return are hard sell and very officious”
About ACE:5.7/10
The staff at the Rhodium ick up desk were very eager to sell the extra insurance even though I stated I had extra cover and therefore was not interested so pick up was long.
Returning the car was not a pleasant experience and as a customer you were made to feel that you had to pass some kind of test during vehicle inspection I would not recommend it
Waited for a long time because the car was not on the system at the desk despite me having an email confirmation. Not even sure who the car was supplied by - Rhodium, Ace or Gold Cars? Waited for an hour for this to be rectified with a preganant girlfriend. Lady at the pick up desk was rude and unhelpful, I was told I was 'lucky you dont have to wait longer'. Aggressive attempts to sell insurance add ons. Eventually collected the car which was dented, scratched and dirty inside and out. Was told 'you are lucky its scratched because then its less likely you'll be charged for scratches that you cant even see when you bring it back'! In summary, a poor start to our holiday. Won't be using again.
“Everything went well and the pick-up/return process was quick, easy and honest”
About ACE:9.0/10
Nice, easy process, polite staff, clean car
About QEEQ:10.0/10
Easy to book, without any problems
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