I got allocated different car and Avis staff said that they made a mistake and allocated wrong car. Why would I pay extra money for luxury car if I would get average SUV car at the counter. I had to wait over one hour to get the proper car as it was needed to be cleaned.
After returning the car, I got a receipt, but on bank statement I got over charged which I haven’t heard from Avis, so I had to send an email to the customer service and I haven’t received any email.
Have some problem to understand Avis prepaid fuel service work , I returned the car with 1/4 tank fuel, but Avis Australia didn't refund the extra prepaid fuel to me
I tried to email to those customer service Australia, but respond was slow
Like: customer service was great and with lots of discount given.
woul definately use this again for my next trip!
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