Good experience

Everything was perfect! Just as we expected:)

Easy booking! Love the price drop protection!

I had initially reserved a van which I thought would come as a panel van without the bunch of passenger seats. However that wasn't the case, so the rep at the counter upgraded me to a F150 pickup as an alternative which was greatly appreciated.

I simply just love booking my car rentals with Easyrentcars.com.

We booked the car at a certain price, then when we returned the car we were charged 100 Dollars more. I know the gas is deducted which is around 30 Dollars so, 70 extra dollars were charged for no obvious reason which doesn't encourage me to use Budget car again in the future

The car broke down and the customer service was terrible and in fact the recommendations made by the customer service team were dangerous - they told us to drive it when the vehicle was not in a drivable condition and could have caused a huge incident if driven.

See next comment for the initial problem. The person at the pickup location had me call budget customer service, which was awful. I could not hear the representative, who occasionally just said things that were read off a card ("there is no note for that specific situation", which, as a standalone sentence, literally doesn't mean anything). After speaking for several minutes, I offered to send the email I received. I was told how to do so (only telling me the case number after having sent it once) only to be then told that it would be reviewed in 3-5 business days. I received an email the next day answering questions that were not in any way related to the issue I discussed at length on the phone and saying that the drop off location said I'd returned the car without fuel when I still had the car. This was incredibly bad service and makes me think that the entire customer service operation is purely scripted and not worth bothering with. I held budget as a preferred service before. Not any longer. The man at the counter at the pickup (Lee Kirstein?) was wonderful, called his manager to fix the issue, and made the whole thing possible