Bad experience with Apex NZ, despite overall good trip in NZ
New Zealand
Reviewed: Thu, Mar 12, 2020
About Apex:5.7/10
Good Part: it was good to have the quick traffic rule test, so that we could discuss some areas that we are unfamiliar with local rules.
Bad part: customer service was bad. One lady, not the person handling our return, announce the tyre damage to the whole floor, which was unnecessary and inappropriate for customer privacy. I was charged 2000nzd for the tyre damage. I asked for a more accurate estimate on spot and a male staff said 500 is enough. The officer handling my case told him to "f... off". For the refund of excess charge, I wrote in a few times for bank transfer instead of credit card refund to avoid the hefty exchange charges, but the requests were simply ignored.
About QEEQ:8.0/10
The refund of price drop was good. I am still in the process of insurance claim. I shall be able to share more when 5he process is completed.
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Bad experience with Apex NZ, despite overall good trip in NZ
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