Like: Superb vehicle over our expectations.
Kind people at drop off point and in transfers. Dislike: Transfer time hight -not a lot of information about schedule in airport point-.
Too many time at the office before final car pick-up.
They didn’t appear to have our booking, the lady on the desk was very unhelpful, made it a complicated process & tried to give us a smaller car. Very pushy and condescending,
About QEEQ:8.0/10
Booking was easy but then ACE didn’t appear to have our booking
I have rented cars online many times. Your site was not clear about CDW and I was required to pay for collision insurance that was not neccessary.
The car described was a 4 door Fiesta or similar. The car available was a 2 door Fiat 500 - similar in that it had 4 wheels.
Attempts to call Ace from pick up location (Green Motion at Gatwick) failed.
A very disappointing experience and one that will not be repeated.
The efforts to upsell type of car were annoying clumsy.
Like: The car, the staff Dislike: I didn't get an Intermediate SUV or Nissan Qashqai but a Citroen C3.
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Customer Service
Superb Vehicle, after a real red tape process
Dislike: Transfer time hight -not a lot of information about schedule in airport point-. Too many time at the office before final car pick-up.
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View more >Dislike: I didn't get an Intermediate SUV or Nissan Qashqai but a Citroen C3.