L’attente pour récupérer le véhicule fut terrible, puis, lorsque ce fut notre tour, on a commencé le processus, 5 minutes plus tard, l’agent nous a demandé de se remettre en ligne car il devait régler une autre situation avec un client qui avait attendu toute la journée! Ça a pris autour de 60 minutes pour être servi, les gens se plaignaient et etc.
“Great car. A few customer service issues and surprises.”
About ACE:6.7/10
When we arrived (Saturday) there were 2 staff open behind the counter and 3 or four customers in line, one of the staff finished up with his client and rather than help the next in line told us that his shift was over. WOW! That's not "customer service"...
It would also be great to have the "ACTUAL TOTAL cost of the rental - TAXES INCLUDED" at time of pick up. Would eliminate the taxes for everything surprise at drop off time.
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Customer Service
Friendly service
Dislike: Parking space too small
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