When we arrived at the car rental shop, the staff told us that we only had basic insurance and asked us to purchase additional coverage. We had already bought super insurance, so we contacted the Zuzuche platform. After several phone calls back and forth, we finally figured out that the additional insurance we purchased was provided by a domestic company and had no relation to the rental company. Zuzuche didn’t emphasize this upfront, so we were unaware, which caused an hour of hassle. Then there was the issue with the credit card guarantee. We provided a Bank of China VISA chip card that fully met Zuzuche's requirements, but it couldn’t be used for the security deposit. This issue couldn’t be solved, and we couldn’t pick up the car. The rental company demanded €100 for premium insurance and an additional €180 deposit before allowing us to proceed. We arrived at the airport at 10 AM but didn’t get the car until 1:30 PM. On the positive side, Zuzuche refunded us ¥562 for the super insurance. Additionally, the €180 deposit has not yet been returned, though they mentioned it could take up to a month, so it’s still within the timeframe.
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Customer Service
Nelson Jerry
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View more >Winston Doris
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View more >Average - they pushed insurance.
We bought basic insurance, but they made us buy extra coverage. Their English was not good, making communication difficult.
Ferdinand Bart
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View more >Kerr Adelaide
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