Clean and easy to navigate. Best is that AngelCar gave a refund on the excess diesel (had 50% instead of 30% on gauge) when I returned the car. Staff speaks English and are very helpful. Highly recommended!
About QEEQ:10.0/10
Good timely reminders and instructions. Well done!
Picking up the car was very convenient. The instructions were very clear. Just exit from Gate 5 of the airport, cross the street to the car rental shuttle stop, and wait at the designated parking number for your shuttle. When I arrived at the car rental office, I was initially directed to use a machine, but the staff saw I was a foreigner and provided personal service instead. The efficiency was very high, and the car pick-up was quick.
“Booking platform is excellence, rental company needs to have an attendant to help at car park.”
About Jeju AngelCar:7.0/10
After settling at the counter and walked to car parking area, there's no attendant there to assist you on assessing the car conditions and basic knowledge of the car function which is totally different from my rental experience in other country. The GPS installed is not easy to input data and we spent about 45 minutes to key in destination address (always says data not found) before we can drove out the car park. Suggest to have home address to save AngelCar address as that again, wasted us 15 minutes to finally found the address.
About QEEQ:8.0/10
Booking platform is very good and the re-book service by QEEQ when price has gone down is an added value and a plus advantage as compared to other platform. Thumbs up.
The car was very old, with over 100,000 kilometers on it, yet they still rented it out to customers. The fuel tank wasn't even full. Their service attitude was poor, and they seemed to target Chinese customers on purpose. The dark-skinned male assistant manager ignored me and left me waiting while also writing down the wrong return time. It felt like they were trying to charge me extra. Even after I told him I had contacted the head office and confirmed that they had made a mistake with the return time, he pretended not to hear. Fortunately, a Chinese worker helped resolve the issue; otherwise, we might have missed our flight.
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