The entire process from start to finish was very smooth! Simple, efficient, and worry-free. I was happy to be able to complete most of the paperwork online before arriving, which saved time when picking up the car. The staff was friendly, and the rental experience was pleasant! The car was in great condition, clean, and had no issues! Definitely will book with Yes Rentals again in the future.
1. The price for early car return displayed on Zuzuche was 35 NZD, but the car rental company said it was 45 NZD.
2. At the Christchurch store, the company offering Chinese-language service had a poor attitude towards early car returns for Chinese tourists, simply giving the address and phone number of another agency (which only offers English-language service). In the rush to catch an early flight without knowing how to communicate, I had to find the store myself and waited for the first Chinese staff member to start work before successfully returning the car.
3. The instructions for car return were not detailed enough. Later, I was able to find store staff during business hours. Therefore, my early return fee should be refunded.
4. The Chinese-speaking staff at the Christchurch store were essentially useless, only mechanically repeating the same sentence. I do not recommend renting from this company! (All of the above are backed by chat records.)
Following the pickup process, I called the rental company upon arriving at the airport, and they quickly sent a car to pick me up. The waiting location was clearly specified.
The booking was for a 2017 model vehicle, but the actual car provided was a 2013 model. The vehicle was old, with multiple malfunctioning buttons, and complaints were unresolved. The pickup location was Queenstown.
Very satisfied! The staff were very friendly and helpful. Completing the information in advance made the pickup process very quick and simple! Returning the car was also very convenient! Highly recommended!
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