The staff attitude was average. However, the car pickup process involved online signing without a physical contract and no prior notification to inspect the vehicle's condition. Luckily, I took some photos. When I returned the car, they claimed there was a scratch, but it was already there when I picked it up, yet they completely denied it. They wanted us to pay for it. Additionally, on the first day of driving, the tire pressure indicator showed an issue, followed by an oil level warning on the same day.
Satisfied, we opted for an upgrade and paid an additional 15 euros per day to upgrade to a Volvo XC90, which is much more spacious and convenient for luggage.
Picking up the car felt like opening a mystery box, but I got lucky this time. It was exactly the model I reserved. Even after driving nearly 2,000 kilometers around the island in the Volvo XC60, it felt effortless.
The staff at the store were warm and welcoming. The car was very new and in excellent condition, equipped with features like a rearview camera, adaptive cruise control, and seats that offer both heating and massage functions. On Ireland's narrow country roads, it's unavoidable to occasionally brush against roadside tree branches. The rental company explicitly stated during pickup that such minor scrapes are not considered damage. During the rental period, the left side mirror had a minor collision. I initially planned to claim insurance for it, but the staff member didn't count it as damage.
The process of replacing the car after an accident took a very long time. The car was sitting at the lot, and the replacement car they provided was in poor condition. I don't understand why it took 3-4 hours.
The pick-up and drop-off service at the airport was excellent. They were very enthusiastic and guided us to the parking lot for car collection. Returning the car was quick.
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