Hertz Ontario, California Reviews

Cecilia Liem

United States

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1 days rental

Standard Pickup Truck | S Dodge Ram 1500 or similar

Reviewed: Wed, Jul 31, 2019

“Horrible and the most unreliable!”

About Hertz: 2.0 /10

We book through your website. Went there at ten am. No car. Wait 1 hr the car S ram came back. Notified to wait around 2-3 hrs. Seriously? The hertz reps said would call us. Never happened. So never pick up the car Rental.

Nat Watt

United States

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1 days rental

Reviewed: Wed, Jan 24, 2024

About Hertz: 8.0 /10

Average

About QEEQ: 8.0 /10

Hilary Walker

United States

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1 days rental

Reviewed: Wed, Jan 12, 2022

About Hertz: 2.0 /10

Couldn't get the car

Joyce Funk

United States

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1 days rental

Reviewed: Wed, Feb 9, 2022

About Hertz: 4.0 /10

Too many hidden charges, always adding insurance fees.

Gill Christ

United States

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1 days rental

Reviewed: Tue, Jun 7, 2022

About Hertz: 6.0 /10

The car rental process is simple

Isaac Leigh

United States

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1 days rental

Reviewed: Tue, Dec 6, 2022

About Hertz: 10.0 /10

Great and simple

About QEEQ: 10.0 /10

Irma Houston

United States

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1 days rental

Reviewed: Thu, Sep 12, 2024

About Hertz: 10.0 /10

No hidden charges.

About QEEQ: 10.0 /10

Belinda O'Neil

United States

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1 days rental

Reviewed: Thu, Nov 29, 2018

About Hertz: 10.0 /10

Not as professional as Enterprise, but overall still good.

Valentina Bethune

United States

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1 days rental

Reviewed: Sun, Sep 8, 2024

About Hertz: 10.0 /10

It's okay. The deposit refund was a bit slow.

About QEEQ: 10.0 /10

Genevieve

United States

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1 days rental

Reviewed: Sat, Oct 26, 2019

About Hertz: 10.0 /10

Clear explanation of insurance coverage No pressure to upsell insurance Good service attitude

About QEEQ: 10.0 /10

Heloise Esther

United States

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1 days rental

Reviewed: Mon, Sep 16, 2024

About Hertz: 6.0 /10

Ontario Airport has fewer customers, and the cars are shared among several rental companies. Hertz Rental—this will be the last time I rent from them. The originally assigned vehicle from Hertz was taken by another company, and they eventually assigned me a 2019 Nissan Altima with over 60,000 miles. On the afternoon of the return day, the car suddenly wouldn't start, likely due to a dead battery. It only got resolved after calling for roadside assistance to jump-start the car. Fortunately, the customer service from the rental platform was very responsive and followed up on the issue. However, does Hertz not inspect the vehicles they rent out to customers? Why would they allow a car in such poor condition to be rented? Since 2014, I've rented cars in the U.S. through various platforms and from six or seven different rental companies. Compared to companies like Avis or Alamo, Hertz shows an obvious gap in quality.

About QEEQ: 10.0 /10