10 /10 Excellent
Reviewed: Saturday, March 29, 2025
The service was very standardized, and the staff was very nice.
Read More >2 /10 Poor
Reviewed: Saturday, March 29, 2025
The reserved car was not available. They said there were no SUVs and didn't offer a car from the same category. Instead, they recommended a sedan Peugeot at the store's current price, which was almost the same as the SUV. Booking online in advance had no benefit and was not cheaper. It would have been more convenient to rent directly at the store. The car was also in poor condition with a very loud engine. I will not rent from this site again.
Read More >8 /10 Very good
Reviewed: Saturday, March 29, 2025
The rental amount did not include the one-way fee, which caused the cost to increase. The rental company said it wasn’t their fault, but we still had to pay. So, they upgraded the VOLVO S60 to a BENZ CLA180 and included full insurance as compensation.
Read More >10 /10 Excellent
Reviewed: Saturday, March 29, 2025
Very fast service, staff explained everything in detail, and the car inspection at pickup was thorough. Efficient drop-off process, very satisfied with this self-drive trip in Turkey.
Read More >10 /10 Excellent
Reviewed: Saturday, March 29, 2025
Their English is average, but the efficiency is good.
Read More >10 /10 Excellent
Reviewed: Saturday, March 29, 2025
The store staff was excellent, provided detailed explanations and were very efficient.
Read More >4 /10 Average
Reviewed: Saturday, March 29, 2025
It took around two months for the deposit to be refunded, and it was only done after my repeated email confirmations. Bad service.
Read More >10 /10 Excellent
Reviewed: Saturday, March 29, 2025
Excellent
Read More >10 /10 Excellent
Reviewed: Saturday, March 29, 2025
The service was okay.
Read More >10 /10 Excellent
Reviewed: Saturday, March 29, 2025
Good
Read More >2 /10 Poor
Reviewed: Saturday, March 29, 2025
The overall trip was enjoyable and the car was quite comfortable.
The problem was at the airport during car pickup; the staff were not familiar with their tasks, causing a delay of one to two hours.
We had booked two cars suitable for drivers aged 25. However, the staff on site insisted that our model (a Nissan Qashqai) required drivers to be 27 years old. Since we were not 27, they demanded an additional charge of 18 euros (134 RMB) per day, without showing any price list. (Even if the age requirement wasn't met, the additional charge should have been similar to domestic rentals, which is about 10 lira per day, approximately 20 RMB per day.) This charge seemed suspiciously high, raising doubts that the staff might be pocketing the extra fee.
Upon showing him the email and the app order clearly stating the age requirement, he stubbornly insisted on the additional fee. When we couldn't resolve it, we contacted the car rental's customer service, but surprisingly, no one answered the phone calls. It was daytime and yet we couldn't get through. Instead, we got an immediate response via the app's online customer service using three phones at once. It's unclear what the emergency hotline is for.
Finally, a Chinese customer service representative contacted the staff in Turkey, allowing us to pick up the car for free.
It wasted a lot of our time. Seven people dragging seven or eight suitcases were stranded like fools. If there's a next time, I would likely not choose this rental company again.
Read More >2 /10 Poor
Reviewed: Saturday, March 29, 2025
Due to the young driver fee, the official website of Zuzuche said it wouldn't charge me, but on-site I was required to pay the fee, which delayed me for at least 2 hours.
Read More >6 /10 Average
Reviewed: Saturday, March 29, 2025
They change tactics during the paperwork process to make you buy additional things.
Read More >10 /10 Excellent
Reviewed: Saturday, March 29, 2025
Very satisfied
Read More >8 /10 Very good
Reviewed: Saturday, March 29, 2025
It's okay, the car I booked was unavailable
Read More >10 /10 Excellent
Reviewed: Saturday, March 29, 2025
Very good
Read More >10 /10 Excellent
Reviewed: Saturday, March 29, 2025
Great service.
Read More >2 /10 Poor
Reviewed: Saturday, March 29, 2025
The service attitude was very good. However, the price of the reserved safety seat and the second driver's fee were three times higher than what was requested at the time of pickup. After three flights, I was extremely tired and delayed nearly three hours at the airport. Problems couldn't be solved through international calls, so I was forced to pick up the car. The rental company promised to resolve this after I returned home, but after a month, they are still stalling. When changing the car at Sabiha Gokcen Airport, the staff couldn't speak English, and there was no formal return receipt. I had to struggle to get a handwritten note in the local language. This was still with Avis.
Read More >2 /10 Poor
Reviewed: Saturday, March 29, 2025
On the way to return the car, after refueling and washing it at a gas station, the car broke down. The steering wheel locked up and it was undrivable. The gas station staff couldn't figure it out either, and we had to get help from a nearby car dealership for repairs. Despite multiple attempts, I couldn't reach the rental company, and they even said the car wasn't rented from them. Contacting the booking platform also didn't help as they couldn't reach the rental company. It's confusing how the information was listed on your website. To this day, I haven't received any response on whether the car was successfully retrieved.
Read More >6 /10 Average
Reviewed: Saturday, March 29, 2025
Did not provide the reserved SUV, replaced with a smaller car.
Read More >Constance Antoinette
Izmir
10 /10 Excellent
Reviewed: Saturday, March 29, 2025
Excellent
Read More >10 /10 Excellent
Reviewed: Saturday, March 29, 2025
We returned the car a day early. The service was great and very convenient.
Read More >10 /10 Excellent
Reviewed: Saturday, March 29, 2025
Easy pickup, very friendly service…
Read More >8 /10 Very good
Reviewed: Saturday, March 29, 2025
Communication was a bit difficult due to language barriers.
Read More >8 /10 Very good
Reviewed: Saturday, March 29, 2025
The young lady at the pickup point (garage) was very courteous, patient, and answered all our questions (despite her limited English). The staff at the drop-off point were also very helpful. Initially, we didn't know where to return the car, but the lady at the airport terminal personally escorted us to the return point and handed us over to the on-duty staff.
Read More >10 /10 Excellent
Reviewed: Saturday, March 29, 2025
Simple procedures, friendly attitude
Read More >2 /10 Poor
Reviewed: Saturday, March 29, 2025
Downgraded car? Never heard of this before. Booked online but was told there were no cars available.
Read More >10 /10 Excellent
Reviewed: Saturday, March 29, 2025
Excellent, the rental process was completed in 20 minutes, everything went smoothly, and it felt secure!
Read More >6 /10 Average
Reviewed: Saturday, March 29, 2025
Waiting time was too long
Read More >8 /10 Very good
Reviewed: Saturday, March 29, 2025
Quick and convenient pickup and drop-off
Read More >8 /10 Very good
Reviewed: Saturday, March 29, 2025
The attitude was generally okay. They did try to sell insurance, and when I declined, their demeanor changed immediately, but the service is still better than many places in China. They don't insist you read the contract, so remember to check the fees yourself before signing.
Read More >10 /10 Excellent
Reviewed: Saturday, March 29, 2025
Satisfied
Read More >10 /10 Excellent
Reviewed: Saturday, March 29, 2025
Very good
Read More >10 /10 Excellent
Reviewed: Saturday, March 29, 2025
Got a relatively new car, very satisfied.
Read More >10 /10 Excellent
Reviewed: Saturday, March 29, 2025
The process was simple, service was good, the car was in great condition, there was no extra insurance required, and the return process was smooth. A heads-up: make sure to return the car very clean. They upgraded us to a new Ford Focus SUV.
Read More >10 /10 Excellent
Reviewed: Saturday, March 29, 2025
Overall great, excellent service
Read More >10 /10 Excellent
Reviewed: Saturday, March 29, 2025
The staff was very friendly. No one forced us to buy insurance
Read More >2 /10 Poor
Reviewed: Saturday, March 29, 2025
It was my first time renting a car and I had no experience. The staff didn't thoroughly inspect the car's exterior and condition with us when we picked it up. They should have checked together with us and provided a checklist. When returning the car, they asked for this checklist and I told them I never got one. As a result, small scratches that were already there were blamed on me. On the second day, I noticed an issue with the left rear tire pressure and asked the car rental people to check it. They just reset the warning on the dashboard and said it was fine. The third day, it still showed low tire pressure, and again they just added air without thorough inspection. We ended up inspecting the wheel ourselves and found no puncture, so we drove several hundred kilometers while constantly adding air to the left rear tire. When returning the car, there was no one at the drop-off point. I called multiple times with no answer until I found someone asleep in a nearby car after about ten minutes. The night before, I had refueled but the gauge was slightly below full when we reached the airport. They charged me 50 lira for fuel, even though half a tank only cost less than 200 lira. The staff pocketed the money and marked the fuel gauge as full. The staff were indifferent and arrogant, trying to sell me insurance. Aside from a Chinese-speaking staff in Izmir who was polite, the overall experience was extremely poor. I won't rent from this company again and don't understand where their good reviews come from.
Read More >10 /10 Excellent
Reviewed: Saturday, March 29, 2025
Very satisfied
Read More >10 /10 Excellent
Reviewed: Saturday, March 29, 2025
Satisfactory
Read More >8 /10 Very good
Reviewed: Saturday, March 29, 2025
Acceptable
Read More >10 /10 Excellent
Reviewed: Saturday, March 29, 2025
Overall satisfied
Read More >10 /10 Excellent
Reviewed: Saturday, March 29, 2025
Very good
Read More >10 /10 Excellent
Reviewed: Saturday, March 29, 2025
The car rental service was good, very satisfied.
Read More >8 /10 Very good
Reviewed: Saturday, March 29, 2025
The overall condition of the car was good.
Read More >6 /10 Average
Reviewed: Saturday, March 29, 2025
Very lazy. When returning the car, there were no staff. I waited for half an hour. Luckily, I went to the airport early.
Read More >10 /10 Excellent
Reviewed: Saturday, March 29, 2025
The service was efficient, but the car struggled with hill starts and slipped.
Read More >10 /10 Excellent
Reviewed: Saturday, March 29, 2025
Very good
Read More >8 /10 Very good
Reviewed: Saturday, March 29, 2025
Satisfied
Read More >10 /10 Excellent
Reviewed: Saturday, March 29, 2025
Very convenient for pickup and drop-off, few car rental companies offer 24-hour service, AVIS is one of them.
Read More >10 /10 Excellent
Reviewed: Saturday, March 29, 2025
Overall, pretty good and convenient.
Read More >10 /10 Excellent
Reviewed: Saturday, March 29, 2025
Very satisfied, completed the car rental and return using translation software.
Read More >10 /10 Excellent
Reviewed: Saturday, March 29, 2025
It was an amazing car rental experience. The car had only been driven for over 9,000 kilometers, and it was freshly washed and looked brand new when I picked it up.
Read More >10 /10 Excellent
Reviewed: Saturday, March 29, 2025
The male staff member at the Izmir counter was average in attitude, but everything else was fine.
Read More >10 /10 Excellent
Reviewed: Saturday, March 29, 2025
Very satisfied with AVIS's service. Kudos to you!
Read More >10 /10 Excellent
Reviewed: Saturday, March 29, 2025
Hardly any queues, and the service is fine.
Read More >8 /10 Very good
Reviewed: Saturday, March 29, 2025
Although we didn't get the selected model and had to store luggage under the seats, fortunately, the car provided was relatively new. The service was also very professional.
Read More >4 /10 Average
Reviewed: Saturday, March 29, 2025
The service attitude was good. We rented a premium car, a Volvo S60, but we were given a Nissan Qashqai. We three ladies didn't know much about cars and only realized later that we were downgraded. This was very disappointing. Initially, we were given a rather old Qashqai with a problematic trunk lock that wouldn't close. The staff attempted a repair, but we were concerned it might fail again during our trip and requested a replacement. They were reluctant at first, saying it wouldn't be an issue. We had the car for 8 days, and if it malfunctioned again, it could be blamed on us, disrupting our schedule. After insisting, they eventually replaced the car. The entire pick-up process took an hour.
Read More >8 /10 Very good
Reviewed: Saturday, March 29, 2025
Overall satisfied!
Read More >
Customer Service
