Hertz, San Francisco-mason St Car hire

3% OFF

Address
Pickup
Return
Opening Hours
Deposit
Accepted Cards
E-voucher
Age requirements
Driver's License Requirements
Additional Extras
Cross Border
Cross Islands
Distances to Landmarks

Hertz - San Francisco-mason St Information, Car hire Instructions & Policies

Address

325 MASON STREET,SAN FRANCISCO,CA,941020000,US

Telephone

+14157712200

Pick-up Instructions

This location is between Geary Street and O'Farrell Street.

Drop-off Instructions

Please check with the branch staff about the return location and time.

Opening Hours

Days of Week	Sunday	Monday	Tuesday	Wednesday	Thursday	Friday	Saturday
Opening hours	07:00 -17:00	07:00 -17:00	07:00 -15:00	07:00 -15:00	07:00 -17:00	07:00 -17:00	07:00 -17:00

Deposit

Deposits are depending on which car type your rental car falls into, and can be paid with credit cards (pre-authorization)

Representative Car Models	Deposit Amount(approx.)	Business Days Required for Refund
Applicable to all car types，incl. Compact，Suv，Economy，Mini and others. Pack up ^	USD300-5000	30-60

Accepted Cards

Credit cards issued by the following companies qualify a car hire from this store: Visa, Master

E-voucher

Yes. E-voucher is accepted. Show the digital voucher on your mobile instead of a print-out is good enough.

Age requirements

20 - 80 years old

Young Driver Fee applies at 20 - 24 years old with charge of USD 25 per day approximately.

Driver's License Requirements

The main driver and any additional drivers will need to provide a physical full driving license in their name with no major endorsements. The license should be held for at least 1 year(s).

For foreign renters, you need to bring:

Original driving licence + International Driving Permit (IDP)

Please note that an International Driving Permit(IDP) is only a translation.You must present your original driving licence with the original IDP at the counter.

Original driving licence + Official embassy translation in English

Please note that your English translation should be authorized by the embassy.

For local renters, you need to bring:

Full Driving License issued in United States

Additional Extras

Extras Prices

GPS rental

Provided by the local stores. Usually, interface and voice are of the local language.

USD 16.99/day

Additional driver

Note that all drivers must provide their valid documentation.

USD 13.5/day

Infant car seat rental

Recommended for children weighing under 20 lbs /9kg (birth to approx. 1-12 months)

USD 13/day

Child car seat rental

Recommended for children weighing 20-40 lbs /9-18kg (approx. 1 - 3 years)‌

USD 13/day

Child booster seat rental

Recommended for children weighing 40-80 lbs /18-36 kg

USD 13/day

capped at USD 98

Cross Border

Conditional:

Depending on which countries to bring the rental cars to, policies differ:
Canada

You can cross the border to Canada without a charge. You must have a valid license and rental record. Rentals from this city do not require presentation of Liability Protection Letters, Certificates or Stickers at Customs for driving into Canada. Canadian law does require that everyone entering the country have a passport, so everyone in the vehicle must have the proper identification.

Cross Islands

To be updated

Excess

Collision Damage Waiver Excess:

USD 0

Third Party Liability Insurance Excess:

USD 0

Fuel Policy (what does it mean)

Full to Full

Distances to Airports | Railway Stations | Hotels | Other Landmarks

Airports

18.6 km from San Francisco Airport

Railway Stations

20.9 km from Caltrain - Millbrae Station

Hotels

0.1 km from Hotel G San Francisco

0.4 km from White Swan Inn

0.6 km from InterContinental Mark Hopkins

Other Landmarks

0.6 km from InterContinental Mark Hopkins San Francisco

1.1 km from San Francisco City Hall

1.8 km from Coit Tower

FIND ME A CHEAP RENTAL

Leaflet

Map view of Hertz Store Location

coordinates: 37.786575 -122.409766

Guest Reviews

Total points： 7.7 / 10 Good

Vehicle condition: 0.0
Vehicle cleanliness: 0.0
Spaciousness: 0.0
Counter staff: 0.0
Pick-up location: 0.0
Drop-off location: 0.0
Pick-up time: 10-30 mins
Drop-off time: 10-30 mins

Wanda Copperfield
San Francisco
6 /10 Average
Reviewed: Thursday, April 3, 2025
I rented from a Hertz store in downtown San Francisco, located in a parking lot where many rental companies are situated. I booked a RAV4 but was given a Kia instead without any choice. The car was new but didn't have as much trunk space as the RAV4. The front desk was staffed by a Chinese person but they couldn't speak Chinese, and kept insisting that I hadn't bought enough insurance even though I clearly had purchased full coverage. After showing her the information at the bottom of my rental order, she stopped insisting. It seems better coordination is needed between the rental app and rental companies. She said her computer showed that several insurances were not purchased. Not being able to choose a car was really frustrating, unlike Alamo, which probably had better options due to its downtown location and limited car availability.
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Alfred Tout
San Francisco
10 /10 Excellent
Reviewed: Thursday, April 3, 2025
The car was in great condition with only 23,000 kilometers on it. Picking up the car was easy. When returning the car with a full tank, we received a fuel receipt, but after discussion, the fee was refunded.
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Kitty Evans
San Francisco
2 /10 Poor
Reviewed: Thursday, April 3, 2025
I suggest everyone avoid picking up the car from downtown locations as much as possible. I feel it's almost impossible to get the reserved model. The model offered by the store was very different from the reserved one, which was hard to handle. We finally had to choose a downgraded model (the fee wasn't refundable, and it wasted a lot of time). It's better to pick up the car at the airport because you get more options to switch if you're not satisfied. The service from the car rental platform was decent, but the Asian female staff at the Union Square location in San Francisco was very rude. Thumbs down.
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Nelly Johnny
San Francisco
8 /10 Very good
Reviewed: Thursday, April 3, 2025
It's okay.
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Miles Judson
San Francisco
10 /10 Excellent
Reviewed: Thursday, April 3, 2025
Very convenient and easy to find. The whole process was smooth. Although the closing time is 6 PM, you can return the car by 7:45 PM.
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Amos Ella
San Francisco
10 /10 Excellent
Reviewed: Thursday, April 3, 2025
Hardly any waiting in line. The service was excellent, and the staff was very friendly.
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Edmund Waters
San Francisco
10 /10 Excellent
Reviewed: Thursday, April 3, 2025
Fast, convenient, and friendly service
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Lee Doyle
San Francisco
10 /10 Excellent
Reviewed: Thursday, April 3, 2025
Pickup took about 10 minutes and return 3 minutes, very efficient!
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Don Emmie
San Francisco
6 /10 Average
Reviewed: Thursday, April 3, 2025
After registering in line, they told us we could get the car in two hours, but we ended up waiting nearly four hours.
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Lawrence Christie
San Francisco
8 /10 Very good
Reviewed: Thursday, April 3, 2025
Pickup and drop-off were both convenient, no insurance upselling, no signing required, and no car inspection upon return. However, my credit card was charged $72 the next day with no explanation. Reported to QEEQ and they are investigating.
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Marcia McCarthy
San Francisco
8 /10 Very good
Reviewed: Thursday, April 3, 2025
Returning the car was simple.
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Yetta Twain
San Francisco
8 /10 Very good
Reviewed: Thursday, April 3, 2025
Average service
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Tim Richards
San Francisco
8 /10 Very good
Reviewed: Thursday, April 3, 2025
It feels like the reserved car model is almost impossible to get... When we arrived at the store, they immediately tried to give us an SUV. Since SUVs are in high demand, it didn't seem likely we would take one. Then they said we could either wait an hour for the car or take a smaller model than what we originally reserved. To save time, we agreed. Fortunately, the car was in good condition and worked well throughout the 9 days we used it.
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Alvin Dolly
San Francisco
8 /10 Very good
Reviewed: Thursday, April 3, 2025
Overall fine, but even though I proactively provided my credit card info online for highway toll fees, the rental company still charged me for the toll fee in California and added a $10 service fee. Felt a bit like being forced to pay for the service fee.
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Lewis Bartholomew
San Francisco
8 /10 Very good
Reviewed: Thursday, April 3, 2025
It's okay, but the service efficiency is average.
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Harriet Finn
San Francisco
10 /10 Excellent
Reviewed: Thursday, April 3, 2025
The car rental service was excellent, the car was very new, and the self-driving trip was very enjoyable.
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Hilary Rusk
San Francisco
6 /10 Average
Reviewed: Thursday, April 3, 2025
I reserved the car for 10:00 AM, but when I arrived at the store, there were no cars available. I had to wait for an hour and a half to get a car. The car was in poor condition and had nearly 80,000 kilometers on it. The fuel gauge was still one and a half bars away from being full. When I brought this up with the staff, they insisted it was considered a full tank. Worried about being treated unfairly, I decided to refill the tank completely before returning the car.
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Ferdinand Bart
San Francisco
10 /10 Excellent
Reviewed: Thursday, April 3, 2025
Hertz is a large and reliable company with a fast process.
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Spring Willard
San Francisco
2 /10 Poor
Reviewed: Thursday, April 3, 2025
The communication was not smooth, and they didn’t provide the car model in my booking. It ended up costing much more.
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