I paid extra for a SUV or similar. I got a small 5 door Kia Stoic. This is NOT a SUV, various excuses were made. Take it or leave it but no refund. Paid for was a SUV to seat Five, that would be impossible in the provided vehicle. I returned the car three days early due to there being no parking available at the Hilton Carlton nor any parking available less than a thirty minute walk to the hotel. I went to the Edinburg airport (EDI) at approximately 7.30pm, no one at the rental return area. Closed at 7.00pm. There was no indication as to where to park, I took a wild guess. I photographed the interior and exterior. I went to the airport and asked the agent what should I do, answer, where I parked should be fine and throw the keys in the drop box. Over one week later, NOTHING. No contact, no email saying return was complete, no offer of refund for several days early return, NOTHING!
The booking was scheduled for car collection at 1:30 PM (with full insurance included). However, they insisted on me purchasing their insurance. When I refused, they claimed there were no cars available at 1:30 PM and made me wait until 2:00 PM. In the end, the car was still in the parking lot, and their service attitude was poor.
Very satisfied, smooth communication, upgraded the car model, the vehicle was in good condition, and pre-existing damages were marked and sent via email.
Apart from waiting for more than half an hour, everything was fine. Overall satisfied, fair price, insurance was not expensive, upgraded to a BMW 3 Series for an additional £8 per day, which was acceptable.
Staff very helpful explaining the breakdown of the cost and not pushing to buy additional insurance. Gave a discounted rate to upgrade from Peugeot 5008 to Volvo XC60. No regret for the upgrade.
The staff member had a strong accent and seemed to be new to the job, as they were not very familiar with the procedures. However, their attitude was quite friendly, so I decided to overlook it. Be aware of the company's additional charges: 1. They only provide electric vehicles, and if you want to switch to a petrol car, it costs over £30 per day extra. 2. The deposit is £1,800, but after paying an extra £72, it was reduced to £1,000. 3. The rental platform showed no mileage limits, but at the store, I was informed there is a 100-mile limit per day, and exceeding it incurs extra charges. Additionally, this was my first time driving an electric car, and I only found out at the store that they only offer electric vehicles. I wasn’t familiar with charging procedures. The company provided only a grounding cable for slow charging, and the staff told me that charging stations were easy to find. However, in reality, slow-charging stations require double-ended cables and I couldn’t find any compatible stations for the grounding cable. Eventually, I had to look for fast-charging stations, which are significantly fewer compared to slow-charging points.
The staff performed routine upselling for vehicle upgrades and fuel services, which I politely declined without any issues. The normal procedures were handled efficiently, with a 10-minute wait in line and paperwork completed in 5 minutes. The car was fairly new, with only 7,000 miles on it, and its condition was good. The vehicle had adequate power and was equipped with adaptive cruise control, which made driving much easier.
Didn't have a credit card so the cost increased considerably. No reason why a debit card could not be acceptable. Not surprised when you have a greedy bank involved.
I originally rented a Honda, but when I arrived, they said there were no cars available. They offered me a replacement at double the price and refused a refund.
This was second time I used this agent. Counter staff explained about the car situation. Although the car condition is not perfect good, counter explained to me that it functions well. The problem is only about the appearance. They marked all at the paper which didn't cause me any trouble when I returned the car.
“Everything was very good apart from hassle at the counter”
About Keddy by Europcar:6.0/10
The car was as expected but the counter staff were not. They tried to push me into extra insurance. Which I didn't need and indicated I could not get the car unless I agreed to the insurance. After I contacted customer service it was resolved. Not what you need after a 12 hour flight and need to make an appointment.
The car had some lights that came on intermittently on the dashboard which staff said were due to a sensor. I would recommend this get fixed, there were no issues with the running of the car.
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