“Smoothest rental experience from DIA I have ever had!”
About Dollar:9.0/10
Have used Dollar before & they did not disappoint this time as it was a weekday afternoon & I was served immediately. Weekend/morning pickups have been considerably lengthy in past.
About QEEQ:8.0/10
Overall QEEQ was simple & worked well. Didn't need price protection.
Good. The car had some scratches, the automatic braking system activated with light braking. One day, the dashboard showed a yellow tire pressure warning light. Remember to take photos or videos when picking up the car, ensuring they include the parking space, the rental company's premises, and the company logo, to provide evidence that the scratches existed before the car was picked up.
The car was relatively new and was in a good condition. We had a lot of luggage for which there was good amount of room in the boot. We had some rough weather at Rocky mountain national park, but the car held up really well. Overall, a very good experience.
About QEEQ:10.0/10
Qeeq.com is a great platform which provides good value for money. It is easy to book and navigate. While I did not use their customer service on this trip, I have used it on other occasions and found it to be very reliable and prompt.
The overall service was quite good. On the second day, I had a flat tire and called for a tow truck. The communication was very efficient, and QEEQ's customer service was also very helpful.
Will not use them again, they held the amounts on my card twice, Louis was full of attitude, they weren't very good at their own systems. Pick up location far off site, takes too long to get car. Bad experience.
Staff very disinterested (Labor Day, why are we here?), only 2 cars in lot when I arrived, then another, to be mine, arrived for drop off, so got minor upgrade to medium SUV from medium saloon, as they didn't have anything else except 2 luxury enormous SUVs
We arrived at 10pm at night due to flight delays. There were over 100 people in the queue and after 30 mins they told us they had only 2 wheel drive vehicles and no others despite booking a 4WD large vehicle. this was the same for most of the people around us.
This was unacceptable as we were going to be driving in snow on ski fields for the 5 days.
We eventually after 3 hrs saw a customer service person who did provide us with a suitable car but it was much smaller than we had ordered and paid for. We were grateful but would have liked to see a refund for the smaller vehicle.
This was not offered at any stage.
After waiting in line for more than an hour, I finally reached the counter. When I booked through the rental platform, I had already purchased full insurance. At the counter, I told the staff that I'd fully paid and bought full insurance. She asked me to sign on the iPad, where I noticed a lot of English terms and an amount listed. I reiterated that I had already paid in full and wondered why the amount was displayed. She assured me I wouldn't need to pay extra, it was just a signature. She didn't provide any contract or receipt, only a pick-up slip. After returning the car, I discovered $112.75 had been charged from my card. When I called to inquire, they said it was for additional insurance fees. I found this very confusing—I'd already purchased full insurance, why would I need duplicate coverage? Additionally, if there were extra charges, the staff should clearly inform customers about the amount and purpose. Such unclear charges feel like a deceptive act towards customers.
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