The rental company provided excellent service. We rented the car to visit the Pink Lake. Everything about the car was great, and the customer service was very good. However, the in-car navigation only supported iPhones, and since my phone is Android, it wasn't compatible. Fortunately, we brought a phone holder. This wasn't a big issue though.
Unreasonable charges, unreasonable charges, unreasonable charges. I prepaid all costs including full insurance coverage through Zuzuche, only needing to pay an additional driver fee of 70 AUD on-site. However, they initially charged me 100 AUD upon pick-up, saying it was a deposit. After returning the car, they deducted another amount on-site. The bill they showed was 74.33 AUD, which I thought was the 70 AUD additional driver fee plus 4.33 AUD for Melbourne tolls. But later, I received an email from Avis showing net charges of 174.33 AUD, meaning they kept the previous deposit and fully deducted it.
The car had a few electrical issues.
It would show hazard lights when going over a bump. Sometimes it would start but not want to go anywhere.
When driving in the middle of a lane it would try to pull the car over closer to the line.
East Coast have been informed of this.
The Haval is has uncomfortable driver seating. The headrest angles in too far and gives the driver a sore neck. Not sure we would rent one again.
About QEEQ:8.0/10
Not realising you are overseas, I was charged an extra fee. If I had known that I would have used a different credit card.
I am not sure it worked out any cheaper than hiring direct through supplier here in Australia.
Everything was quick and easy. No problrms on pick up or drop off.
About QEEQ:10.0/10
With the car rental being over the Xmas and New Year period, and me being over 70 yrs old, the price was a little more than usual but still reasonable.
The Toyota Kluger is considered a large SUV, but upon arriving at the store, I was informed that there were no large SUVs available and was given a Subaru Forester, which is a mid-size SUV instead.
East Coast reached expectations with car, customer service on pick up and return.
The negative
Deposit of $1000 can be held for up to 2 months. Other hire companies hold for usually 3 to 5 days after vehicle return.
About QEEQ:10.0/10
Easy to use. Very happy with Qeeq doing the research for me
Fairly satisfied, but the damage compensation fees exceeded the estimated level. Since no photos were taken at the time, the requested damage pictures via email and phone have not been provided. Asked for a contact email from the rental company on-site, but they didn’t provide it. Follow-up contact received no response. Will not choose this company again in the future.
Popular car types, best rate by month/day of week/hour/rental period, one-way destinations, insurances
Deposit & credit card policies
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