We forgot a driver's license at home and they were very unwilling to change to a different driver. They did not allow a change, then tried to push us into a very expensive total insurance cover and scare us off from canceling the old and making a new reservation (it would be expensive, would take hours - neither was true).
Click Rent is a well-established car rental company on Mallorca, with branches visible everywhere on the island. We upgraded to a Volkswagen T-Roc on-site, which had somewhat limited space. The car had over 30,000 kilometers when we picked it up and performed well, especially during the driving experience in the mountainous western region.
It's truly frustrating, extremely frustrating. You can only park at P1, and if you accidentally go to P2, you have to take a big detour. The navigation at a roundabout is inaccurate, almost causing me to miss my flight.
Excellent service. The attitude was much better compared to when we called. Purchased full insurance. The pick-up and drop-off process was smooth and hassle-free.
Primera y última vez. Contratación engañosa. Para dejar una franquicia de 1.400€ es necesario tener un límite de 3.000€ en la tarjeta que no pone en ninguna parte. Total que el seguro que hice no sirvió de nada y tuvimos que pagar 123€ extras al no poder hacer la franquicia ya que "sólo" tenia un límite de 2.000€.
About QEEQ:8.0/10
Primera y última vez. Contratación engañosa. Para dejar una franquicia de 1.400€ es necesario tener un límite de 3.000€ que no pone en ninguna parte. Total que el seguro que hice no sirvió de nada y tuvimos que pagar 123€ extras al no poder hacer la franquicia ya que "sólo" tenia un límite de 2.000€.
“Tolles Auto und Service bei Abholung und Abgabe, aber nachträgliche unkorrekte Treibstoffverrechnung”
About GOLDCAR:8.0/10
Sehr unzufrieden bin ich mit der automatischen Verrechnung für das Füllen des Tankes nach der Abgabe. Ich habe das Auto beim Flughafen voll getankt und auch so abgegeben. Ich fühle mich herein gelegt und bin nicht bereit, die mir verrechneten Kosten zu akzeptieren. Ich habe goldcar umgehend geschrieben, aber noch keine Antwort erhalten.
About QEEQ:10.0/10
Tiptop. Ich hoffe, QEEQ verhilft mir zu meinem Recht in Bezug auf die unkorrekte Benzinverrechnung.
Initially, they kept insisting I pay extra to upgrade the car and, after I refused, they aggressively pushed insurance on me. In the end, they didn’t even have the model I booked and gave me an SUV instead, which caused me a lot of trouble because the roads in Mallorca are extremely narrow, and the parking spaces are very small.
Apart from the store being a bit remote, the service was excellent. I opted for full insurance, and there was no car inspection during pickup and return. Extremely smooth experience!
I returned to the desk when I discovered there was additional damage on the car at pickup. This is quite a long walk back into the terminal. Agent at the desk was dismissive, told me it was minor and that it was "impossible" to add the additional damage onto my rental agreement, and that it should be reported when I drop the car off. There was no one to report it to when I returned at the end of my trip. Received an email a few days later attempting to charge almost £200 for damage to an alloy wheel which was there when I picked it up. Luckily I had pictures but it took a very long phone call (over 40 mins on hold) and further emails to resolve the issue and cancel the damage charges. Avoid Budget in Palma!
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Car hire at/near landmarks of mallorca
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