The deposit should have been waived due to the Sesame Credit program, but they still charged a deposit to my card, and it hasn’t been refunded yet. Not sure how long I have to wait.
Hertz did not have a counter. I had to ask someone at the AVIS counter, who then contacted Hertz to handle the paperwork. This is inconsistent with the booking page, which indicated there would be a counter.
Overall great. When picking up the car, they specifically mentioned that the car didn't have a spare tire, and even if the tires leaked, I could call the company for assistance. Due to the high tourist season, cars were in short supply, and the vehicle they gave me was the older sedan version of the Toyota Yaris. It was quite dated, with numerous exterior scratches and dim, aged headlights that made nighttime driving a bit challenging. However, the interior was meticulously cleaned, and the overall driving experience was fine. The trunk's storage capacity was impressive—coming from the cold UK to Thailand meant we had much more luggage than usual: four large suitcases (two 26-inch, one 24-inch, one 20-inch) and several backpacks and handbags—all fit with ease. The 1.2L engine surprisingly provided a slight pushback sensation under full load at speeds below 80 km/h, offering adequate power. Fuel consumption was 2 liters more per 100 km compared to the newer Yaris Ativ I used in Bangkok, but considering the hilly terrain in southern Thailand, the higher consumption was acceptable. Overall, it was far more fuel-efficient than the large-engine SUVs I drive back home. Next time, I plan to rent a diesel Fortuner for fun.
My friend and I are very satisfied. It provided great convenience for my trip to Thailand, allowing us to go wherever we wanted without feeling restricted in a foreign country. The car was slightly old and had some scratches, but all of these were documented. When renting and returning the car, you can take a comprehensive video for comparison.
The Hyundai H1 was in great condition. There were 6 of us, and we managed to fit 4 carry-on suitcases (20-inch) and 1 large suitcase (28-inch), which was very convenient. The only downside was the lack of a phone holder in the car, which was a bit inconvenient. Next time, I'll make sure to ask the staff or bring my own.
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