Like: Polo was easy to drive. Great and smooth trip and GPS was much needed. Dislike: When picking up car, it was not parked at the slot mentioned. Had to ask for help.
1. Long waiting times, and people cut in line. 2. Signage for car pickup and paperwork locations is not clear. 3. We had already paid for the one-way rental fee on a third-party site, but were informed at the counter that we needed to pay again because the rental company does not recognize third-party payments for one-way rentals; all such fees must be paid in person. 4. The one-way rental issue delayed our car pickup, but the rental company started the rental time from when we arrived at the counter, not when we got the car (almost an hour difference), and there were no warnings about this. After returning the car, we were charged an overtime fee for being late.
Overall, a very unpleasant rental experience. Considering using Ctrip for future rentals, as it’s said to be cheaper and more convenient than the current service.
1. The car I rented included an in-car GPS, but they still charged me extra for GPS. 2. After completing the rental procedures, I was given a key and had to go to a distant underground parking lot to pick up the car. They only told me the car model without providing the license plate number, making it like searching for a needle in a haystack. 3. My friend rented from another company, and the driver helped by bringing the car to the street level. 4. It took nearly an hour of waiting in line to get the car, and overall it took around two hours to get the car.
“Great vehicle with a very simple pick up and drop experience.”
About Europcar:10.0/10
Very positive experience. I was upgraded to a brand new vehicle with a navigation system. This was very much appreciated.
About QEEQ:10.0/10
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Customer Service
Overall good service and helpful staff.
Dislike: When picking up car, it was not parked at the slot mentioned. Had to ask for help.
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