Pickup was very convenient and communication was smooth. The store is right across from the terminal after exiting the airport, and the car was parked next to the storefront.
“It was very nice and friendly. No hiccups and head aches. Straight away. I am yet to get the deposit”
About Europcar:10.0/10
Europcar is very helpful. I changed my drop off location from the initial goreme location to the airport. Also, even at the airport, I dropped the car at the parking lot just outside departure gates and kept the key at the Car pick up area of Europcar in the departure. They were accomodative, friendly and went extra mile in fulfilling a smooth drop off. Very nice guys
This was my first time using EuroCar, and I'm very satisfied. The staff were patient and thorough. Since I was going on a long-distance trip, they specifically picked a car suitable for long drives. The car was very new and equipped with adaptive cruise control and driver assistance features, which significantly reduced the driver's workload on the highway. I'm very grateful.
Received over a thousand RMB fine after returning the car. Attached two photos: at the traffic intersection, green light, the car was passing the crosswalk. There were vehicles in front and behind, and no pedestrians on the crosswalk. They claimed it was a violation. The traffic fine deducted more than a thousand RMB. Also, when exchanging the car, I was told the deposit would be refunded immediately, but it still hasn't been returned even after almost a month.
This branch charges unnecessary fees and deducts money arbitrarily. Be cautious to avoid pitfalls. The rental cost was over 800, but they charged me 1627 for vehicle cleaning. Completely unreasonable.
The staff member at Europcar in Barcelona, a man, insisted I purchase their insurance even though I already bought full coverage. After a lengthy back-and-forth, he finally gave in. I rented a Ford Focus but was given a Skoda instead. When returning the car, I had only used one-third of the fuel, yet they charged me over 80 euros. Is Spanish fuel made of gold? I asked the Zuzuche customer service team to inquire about the charges, but after two weeks, I still didn't get a detailed breakdown of the fees. This kind of charge feels very shady. Next time I visit Barcelona, I will personally stop by and address that scoundrel directly.
Your office open hours is until 2AM. In some cases it's crucial! If you supposed to be open till 2AM, you have to be open until 2AM without any exceptions.
About QEEQ:10.0/10
Following the public information about Europcar open/close hours, they should be open until 2AM. We came to counter an 1:20AM and they told that we are very lucky because the office is going to be closed at 1:30AM. Didn't get the reason.. Some kind of renovation in the area and they close the area earlier. This mean that we had a good chance to spend the night at the airport in the case we spent a little bit more time at New Zealand biosecurity.
car was excellent and the staff at counter was very helpful in telling us all the rules to take note of
About QEEQ:10.0/10
Qeeq is my go to platform for any car rental bookings - it is the most fuss free and allows me to compare prices across various car rental agencies easily and quickly. Most fuss free platform!
Very good. The car was in great condition, and the service was professional. They confirmed I had already purchased full insurance and didn't push any additional unnecessary options. Although the vehicle's model was changed, it was neither an upgrade nor a downgrade, but coincidentally it was the same model I usually drive. Returning the car was on a Sunday (outside business hours). Since I chose to return the car in a small town (Wiesbaden, one-way rental), the store provided a self-service return option. It was an excellent experience.
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