Pickup and drop-off were very fast. The staff was very friendly and took good protective measures during the pandemic. They even helped call an Uber when returning the car.
This was an extremely terrible experience! Firstly, the staff were very indifferent at the time of pickup and did not bother to give any additional information. Secondly, the pickup location was in central London, but they failed to inform me about the congestion charge (approximately £10) that had to be paid by midnight on the same day by phone, otherwise there would be a fine. As a foreigner who had just gotten the car, how was I supposed to know how to pay it? Later, after returning to my country, I was charged £105 (of which £40 was a service fee from this company). This is outrageous! Clearly, they use such methods to overcharge! Furthermore, when I inquired about the charge, the response was very slow, taking almost a month to send the detailed bill. No wonder the European economy is declining, such details reveal the reasons!
The rental location is near the airport, with a dedicated reception desk at the airport exit directing you to a shuttle bus for car pickup. The pickup location is spacious with many service staff who are very friendly. The paperwork is correct, and someone accompanies you to pick up the car and explains the usage precautions. The process is smooth and fast.
Like: I got a Volkswagen Passat Estate Diesel as replacement Dislike: They did not have the Peugeot 5008
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Customer Service
Just so much better than what I had expected.
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View more >Dislike: They did not have the Peugeot 5008