Ordered Peugeot Van or similar, but was given a Seat Arona at pickup, asked to swap as needed a bigger boot size, so car was swapped to Toyota Verso which had a much bigger boot. Car was damaged on 2 panels, but that was not an issue. Less than £300 held on my card whilst renting. Had my own 3rd party excess insurance which was fine. Have used Europcar in the past multiple times and never had a problem. Would use again without hesitation.
The overall service was good, very professional and convenient. Everything was great except the contract not being available in English and the rather high risk-driving fee.
About QEEQ:10.0/10
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Customer Service
Excellent price. Couldn't find cheaper elsewhere.
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