“Worst Rental Company I have ever used....and I've used many each year!”
About ACE:6.0/10
Terrible service!! Not friendly at all! Waited over an hour to get the suv they didnt have. I had paid the deposit online plus the insurance for a total to be C$224.58 (Allianz for C$ 119.92). And now have been Charged $464.61!! USD? Are you kidding me?
I was speaking to someone via 'monitor' and when I said I checked to pay the insurance and didnt need anything else he somehow said "just the standard?" and bamboozled me!
The vehicle smelt like marijuana inside! The back passenger side tire was below pressure and when asked to pressurize it...they had nobody to do it and asked if I wanted a different vehicle (So I could wait another hour plus)?
I will look into these manipulative practices which seem to be a scam and possibly contact the BBB.
I want my money back! I will never use ACE again nor advise anyone to use this company....
I am not finished with this yet and look to be compensated for the full amount as recompense.
“Great car for a great price! Loved driving the 2019 Charger.”
About ACE:9.7/10
The car exceeded my expectations. It took a while to figure out what shuttle took us to the remote car rental depot. After that, the process was rather fast.
Overall very disappointed with ACE. You check in with some via iPad- who then makes you read out loud your credit card- even though it was provided when reservation was made- is this not a privacy issue? Also service desk was under staffed. When I returned the car and asked for a receipt the agent was rude - overall good price but poor service.
This rental was definitely a good deal. And the experience was close to an experience with larger, more established rental car companies. But if I may suggest... It was reasonable to specify “no smoking” as the contract was completed and as the car was released. However, to specify the car should be returned in clean condition, “no pet hairs and trash”, made me paranoid the entire time I had the car. I am a fairly neat person, no other rental car company I have dealt with has told me to return the car clean.
About QEEQ:10.0/10
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Customer Service
Did not get the vehicle booked SUV. Instead a car.
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