The lady at the desk had a terrible attitude. She wouldn't answer my questions and behaved arrogantly the whole time. I asked to see the invoice before inserting my credit card, but she refused and rudely told me, 'If you want to rent a car, insert your credit card. If not, just leave.' Honestly, I was speechless. I told her it's perfectly reasonable to see the bill, and she just ignored me, leaving me standing there while she attended to several groups of other customers (Americans, Europeans, and South Americans) with a smile the entire time. I asked her again when I could see the invoice, and she continued to ignore me. I requested to speak with her manager. She seemed a little intimidated, went into the office, and then came back saying the manager would be there soon. After waiting over ten minutes without anyone showing up, I asked her colleague to call the manager. About five minutes later, the manager arrived with her. She instantly acted meek. She even tried to argue in front of the manager, but the manager told her to shut up and briefly explained the situation to me. She finally started processing my rental properly, albeit still muttering under her breath while doing so. I didn't let her get away with it, but I also decided not to engage further. In the end, her manager had already reprimanded her, so I let it go. In five minutes, the paperwork was done, and I took the keys and left.
Compared to others, this company is the most cost-effective with full insurance included. No hard selling, plenty of counters at LAX, and fast service.
The counter service was very efficient. Just a quick check of the order and submission of a credit card, and the process was completed quickly. They gave a simple introduction to the insurance without being pushy.
Overall, it's great. The highlight is that you can choose your own car. All the cars of the same type have their trunks open and keys inside the car—just pick one and drive off.
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