The company is located outside the airport, it's a small company but the service was quite good. We took a taxi there and the rental company reimbursed us for the taxi fare.
The Sydney airport branch requires you to call for shuttle pickup. However, the store phone number provided by Zuzuche is unreachable. I called the hotline for nearly half an hour, but no one answered, so I had to take a taxi to the pickup point, which cost about 23 AUD. When I asked the staff why no one answered the phone, a rude lady said the free shuttle bus requires waiting, and it is normal to wait more than fifteen minutes. She kept arguing with me even though my English wasn't fluent. Another staff member came over to help with the rental process but said I couldn't rent without the driver's credit card. His attitude was not good either, so I canceled. I asked a few other rental companies that day, but they all said they had no cars available, forcing me to stay in Sydney for another day. Other companies' staff were normal, especially Hertz, who were very friendly. Other companies don't require the driver's credit card, and you can just fill out a form. Atlas offers cheap one-way rentals, but I really wouldn't go back to that branch. Budget's service and prices are okay.
Like: We enjoyed our trip to the max Dislike: The pick up time was too late
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View more >Dislike: The pick up time was too late