There was still some mild upselling. The vehicle condition could be better maintained. It seems to be a legitimate large car rental company, but the vehicle condition is quite average. It's drivable, but with high mileage, driving it feels a bit laborious.
The store was hard to find, with only one staff member, and I had to wait a long time to get there. The procedure took a while. I had booked a Toyota but was given a Haval instead. The car's condition was not very good, and I got the car much later than the scheduled pickup time. When returning the car, they were overly concerned about the return time.
The cars are relatively new, with mileage around 20,000 km. All models are white (no choice available). When picking up the car, I noticed many locals renting as well, and I've seen the cars frequently on city streets (their markings make them easy to identify). The price is quite affordable, but there are some restrictions: Key point 1: Driving is allowed only within NSW and not across states. Key point 2: There’s a mileage limit of 200 kilometers per day. They’ll check the mileage upon return and charge for any excess. A minor issue occurred—the front tire pressure was low on the second morning, but it was resolved at the car shop within 10 minutes.
Very good service, all communication was in English. If something wasn't understood, the staff used Google Translate to help. The Kia Carnival 8-seater was excellent, and its screen could connect to Google Maps on the phone. Getting in and out of the car was slightly inconvenient.
This company is absolutely terrible! Be very cautious when choosing them! On the day we arrived, we landed in the afternoon and finished collecting our luggage by 4 PM. We called them to arrange a pickup, and they kept saying 'Got it, got it, we've sent the car.' In the end, we waited outside for almost two hours! Nobody came to pick us up, and I had to keep calling to hurry them up one by one! When we finally got the car, they told us we had been given a half tank of fuel and should return the car with the same amount. We didn't take photos because we’ve rented cars abroad many times and are accustomed to mutual agreements and trust between parties. In the end, this rental company charged me for fuel and a refueling service fee! I asked why, and they said I didn’t return the car with a full tank! Absolutely disgusting!
About QEEQ:8.0/10
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