The car drove really well, the counter person was friendly, the car had some scratches on it we showed the counter person, he said the scratches were superficial and didnt count. We took photos, LUCKY when we got back they emailed me to say there were scratches on it that werent there before. the ones they said were all the ones that were already there.
The staff at Launceston Airport were terrible. They didn't provide the Toyota RAV4 I reserved and downgraded me to a Corolla without indicating a price adjustment. There were two of us, and they upgraded us to a three-row, seven-seater SUV, claiming it was a five-seater and not too big, obviously just trying to fob us off. We started the process at 5 PM, and by past 7 PM, after numerous negotiations through our rental company, the staff eventually said there were no Corollas or any small cars left, only this large SUV, take it or leave it. It was clearly unreasonable and abusive.
We were not told that we had to pay for every driver just asked for our driver licenses and charged accordingly - not impressed with the service provided.
“This was the first time we learnt about insurance to cover excess. This was hard work to understand”
About Europcar:9.7/10
Customer service very relaxed. Offered insurance which we declined (cover through travel insurance)
About QEEQ:8.0/10
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Customer Service
good to start, dissapointing at the end
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