Due to a lack of understanding of the vehicle model, the seven-seater model booked on the reservation page could only accommodate 5 people if it carried four large suitcases. Upon arrival, we had to upgrade the vehicle at an extra cost, initially quoted as $90 per day but negotiated down to $45 per day. This was not a good experience for the user, and there was also aggressive promotion of additional insurance. However, the car we eventually used was very good, and the return process was quite convenient.
Like: Shuttle drivers were very nice, so were the counter staff. Drop off staff friendly as well! Car was great, all options and having sat radio was a plus. Dislike: Only problem encountered was the drive to and from. Much of it due to LAX. It can take a long time to drive through especially if you get picked up at the first gates. Drive back was a little slow too due to the fact we picked up many arriving rental customers (filled the bus) along the way. Not the drivers fault, but is time consuming.
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View more >Dislike: Only problem encountered was the drive to and from. Much of it due to LAX. It can take a long time to drive through especially if you get picked up at the first gates. Drive back was a little slow too due to the fact we picked up many arriving rental customers (filled the bus) along the way. Not the drivers fault, but is time consuming.