With the chipped screen I am awating outcome

Everthing good from the time of arrival to pick up car to driving the car and returning it to same location in Mitchell Canberra. Prior to arriving to pick up car, I rang to check if all things ready to go. Customer service agent tone aclittle abrupt. Before driving off, we were just given the keys. After driving off it appears that the car had cuise control, but we were not shown how to operate it. It probably had Sat Nav but were not shoen it. I used Siri (Google) voice command on my phone instead. No problems starting car in freezing conditions. Great plus: the car, a KIA Cerato had done over 20,000 klms but looked brand new, spotless inside and out and clear windows and windscreens, inside and out....a 10 for presentation.

The Hertz staff were extremely pleasant and helpful

I was very happy as a first time user

Loved the car. Easy picking the car up and dropping it off.

I was given an upgrade to a brand new SUV which was a nice surprise. Bit of a pain having to organise a tollpass to go around Brisbane which took about 15 mins to set up because the hertz was a satellite counter, not an actual office. Very friendly helpful service

Easy to organise. Impressed

I booked a Toyota Corolla and got a Holden Astra which was more familiar to me and it included cruise control and Apple Car Play - big tick. Counter staff was very helpful and drop off experience was good as well. Booster seat was installed and ready to go. Drove 1100km and the car performed very well and never missed a beat apart from the oil change warning that came up every time the ignition was turned on.

First time user and got a better price than other providers. The price monitor did not provide any further discount but at least there were no further surprises and the price quoted was the price paid. Booking was made in a very busy period over Easter and School holidays which didn't leave much room for savings as most rental companies had no vehicles left.