Lovely staff, terrible smoking smell in the car but clean, was an expensive additional $50/day cover
Yellow banana
Australia
Reviewed: Wed, Oct 6, 2021
About Hertz:6.0/10
The car although clean and no dents HEAVILY smelt like someone was heavy smoking in it for a whole week. Sadly this was the only car available but I can't believe this is even considered renta-able. It was a disgusting smell throughout the whole booking but the car did the job I needed it for.
Was a surprise though that insurance was a whopping $50 per day!
The drop off keys box outside the building is alittle concerning that anyone can come and take the key. No security there.
About QEEQ:8.0/10
Include option for additional cover. It was very expensive at the desk.
1. I arrived at the store at 2:50 PM but only managed to get the car at 4:40 PM, even though my appointment was at 3:30 PM. Extremely long wait times.
2. The staff told me that there were no Group F large SUVs available and offered me a Group E smaller SUV instead. I clearly stated that I had prepaid and wouldn’t accept a downgrade. The staff then said they would upgrade me to an 8-seater van. I explained that I had booked an SUV specifically to experience driving an SUV on the Great Ocean Road. She actually blamed the lack of cars on the numerous Chinese tourists visiting during the Lunar New Year, saying it wasn't their fault. It was the first time I heard a rental company staff blame their poor vehicle management on customers.
3. Reluctantly, I agreed to the 8-seater van, but then she told me the vehicle hadn't arrived at the store yet and asked me to keep waiting. I waited another half hour with no sign of the car. I called the overseas hotline of Zuzuche, and after their customer service intervened, the staff member got upset and stressed several times that she was “serving me.” After another 15 minutes, she finally told me where the car was parked.
4. The staff kept pushing me to prepay 100 AUD for tolls and an additional 50 AUD airport tax, a total of 150 AUD. Even after I clearly refused, she entered these charges into the order anyway and printed it out. After repeatedly saying I didn't want to prepay, she finally crossed out the prepayment items on the printed order with a pen but didn’t change it in the computer. This caused issues when returning the car, as the staff there couldn’t finalize the return due to a “system error.” I had to explain the whole situation again, wasting another 30 minutes.
Good customer service. Excellant car condition. Affordable
About QEEQ:9.0/10
Booking platform is good. Just have to highlite on type of car to be rented. Cause picture on booking plateform was a Toyota Corolla and i got a Hyundai because the booking was on varient.
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Lovely staff, terrible smoking smell in the car but clean, was an expensive additional $50/day cover
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