Very poor. There were many ways Europecar could have supported me at the pick up time.
M.maunas
France
Reviewed: Sat, Oct 30, 2021
About Europcar:8.0/10
I came 3.5 hours earlier than planned. They offered a car at an extra of 70€ a day or wait until my time.
I waited the 3.5 hours.
They gave me the car that they were going to charge me 70€.
This is not a great service from Europecar. Also the full insurance was very expensive. 35€ per day. This should not be the case.
About QEEQ:10.0/10
You have a great service. Your personal called me to assist. Nothing could be done as it was up to Europecar but I appreciated that you were available. I would book with Qeeq again.
Very professional and considerate! We initially booked a Mercedes B-Class, but seeing that we had a lot of luggage, the staff upgraded us to a brand new Touran. Awesome!
Euro par wouldn’t accept my insurance covered by our credit card - I have never had this issue before. Therefore cost well exceeded expected cost.
About QEEQ:9.0/10
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Customer Service
Very poor. There were many ways Europecar could have supported me at the pick up time.
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