Pick up at Brisbane airport was not available, had to go back to airport and queue for taxi. Cost was reimbursed which was OK. After leaving Jucy Depot discovered that vehicle was almost empty of fuel. Sent details and photo to Jucy, advised Cairns Depot on dropoff of situation. Still charged for fillup ($146), still awaiting refund!
About QEEQ:8.0/10
Smooth booking process.
Reply by Qeeq: We are sorry to learn you have unhappy experience. We will forward your feedback to our supplier and require them to improve. If you need any assistance, please kindly contact with us.
“JUCY Rental is great however QEEQ must lift their game in terms of customer service !!!”
About Jucy:9.0/10
The staff was super cool and relaxed at the time of pick up and drop off. He served me pretty quick and handed over the car keys. Even at the time of a drop off it was pretty quick and easy!
About QEEQ:10.0/10
Please fix your stupid system! My actual charges should have been $20x7 days but it turned out $25x7 days because of your system picked up 8 days on your end whereas 7 days on Jucy rentals end!
The customer service lady called and gave me a voucher !!! She told me that it would expire but what a crap! She lied and it expires in a month or so! Hate liars !!!
Initially hard to get hold of when I arrived at the airport however was told to catch a taxi and would be reimbursed. Was reimbursed on arrival however I have checked on my return and it has not come through I will chase this up.
About QEEQ:10.0/10
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Customer Service
Very disappointing with regard to Jucy.
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