absolutely my worse ever car rental due both to Europcar AND Qeeq

Australia

Reviewed: Thu, Jul 14, 2022

About Europcar: 6.0 /10

The counter staff were confused and did not know anything about the money I paid ($120 approx) to Qeeq. they Still have no closed out the rental agreement even though I returned the car five days ago.

Reply by Qeeq:
We are sorry to learn you had unhappy experience. Your prepayment on our website is for AXA insurance which is not provided by EUROPCAR. We have requested final invoice from our supplier. We will forward it to you once we receive. Thank you for your understanding and patience.

Economy | Toyota Yaris or similar

7 day rental

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Gundambrose

Australia

1 days rental

Medium SUV | Mitsubishi ASX or similar

Reviewed: Mon, Mar 16, 2020

About Europcar: 9.7 /10

Nice staff. Car condition is good. Return easy and quick.

About QEEQ: 10.0 /10

J.CHIA

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1 days rental

Medium SUV | Chevrolet Equinox or similar

Reviewed: Thu, Feb 20, 2020

“Looking forward to a better experience.”

About Europcar: 7.0 /10

Disappointing. The gentleman that served me during pick up was on a earpiece and was processing things at an extremely slow paced (furthermore I arrived late with my family and all were tired). Things were not explained clearly and proceeded to getting me to sign. The gentleman that served me was very friendly but when I asked him very clearly about the petrol issue (because I drove from somewhere relatively far but the tank shows full still), he told me all is good and money will be released. However, I realised after a few days that I was charged an extra for petrol (I would not be so disappointed if the staff told me earlier on after the check).

About QEEQ: 8.0 /10

Probably the second time or more that I’ve used EasyRentCars. Comfortable with the platform, Explanation of insurance, selection of car etc. Looking forward to the next ride.

A.Cheah

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Intermediate | Toyota Corolla or similar

Reviewed: Wed, Apr 24, 2019

About Europcar: 7.0 /10

Counter after the departure hall not open even at 7am. (Other counters are mostly open). Need to walk more than 500 - 800 meter to another pick up counter. Inconvenient for those with heavy luggage.