Very smooth process

車の受取と返却はとてもスムーズでした。

また、次回も利用したいと思います。

Good overall, but pick up process was very long and there was quite a queue, but it was a busy time of year so was expected.

Counter staff lacked enthusiasm, going through the motions, had to ask for clarification on points. Return procedure not explained. Quickly spotted the key drop point but left anxious that any damage found later on inspection would have been charged to my account. Simply told on pick up to check car and take photos of any damage found not covered on handover sheet. How long do I hold onto images taken on pickup?

Problem with the bonnet catch so alarm kept going off and had to call the AA out to the vehicle. Should have cost 7 pounds to fill the car back up to full when dropped off, however I received an additional charge of 28 pounds on my credit card. That would have almost filled the tank!

Like: Golf was great and stable. Petrol efficient since we didn't use the aircon and decided to feel the breeze of Scotland. Nice and quiet to drive.