The counter is right inside Brisbane Airport. You go to the parking lot to pick up the car yourself. When returning the car, you just drop the keys in a box at the counter.
“Positive and helpful service that got us on the road!”
About Europcar:9.0/10
As a business customer, I would like to find a way of going straight to the car and not repeating all the application details which are very time-consuming. However Stephen, our customer service guy was excellent and made the process as painless as possible. And everything else was as it should be. Thank you.
About QEEQ:10.0/10
During the booking process, I accidentally booked a car at the wrong pick up time. I applied for a refund and rebooked the car. A few hours later, I received a call noting that I had made two bookings and confirming the refund. It was a great piece of customer service that put my mind at ease that the correct booking was in place. I would recommend QEEQ again on the basis of this attention to detail. Clearly there was a flag system in place and I appreciate the confidence that that gave me about my booking.
Like: We were upgraded to a better vehicle. Dislike: very little explanation on how to use the car. Since we were not familiar, it took some time to become acquainted.
Like: Free upgraded to a new luxury BMW SUV, staff friendly and professional with no hard sell for extras.
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Easyrentcars were half the price of anyone else that weekend including Europcar I got the car from
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