Rented a car from this company and there were small scratches on the door. Since we had full insurance with no deductible, there should have been no charges. However, this company unauthorizedly charged my card. When we returned the car, no one inspected it. After we got back to China, they claimed there were some scratches and asked me to pay for it, even though we had full insurance. ZUZUCAR said they would negotiate with EUROPCAR, and there should be no additional fees. But on October 31, EUROPCAR charged 550.00 AUD to my credit card without my card or my permission! Such a garbage company.
“Easyrentcars short changed Europcar, i made up difference and they refused to refund”
About Europcar:8.3/10
Very professional, good quality car and helped out as much as they could despite Easyrentcars mistakes. Would recommend.
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