Cuando llegue a la oficina el coche no estaba preparado y tuve que esperar un buen rato hasta que lo trajeron. Por dentro tenía algunas puntadas de bolígrafo
About QEEQ:10.0/10
Atención en español
Reply by Qeeq: Gracias por tu reseña.
El servicio del personal del mostrador puede diferir del de los viajes en temporada alta o fuera de temporada para quienes no cuentan con personal suficiente. Bueno, reenvíelo a nuestro proveedor y siga mejorándolo. Cualquier consulta, no dude en contactarnos.
Gracias por tus comentarios y esperamos verte la próxima vez.
Basically service was good. There were two staff working. One was super helpful and friendly, the other needs more training, I think. He didn’t know how to install the child car seat. We ordered a car seat in advance, so we were a bit annoyed to find that it hadn’t been installed before we arrived to pick up the car. Other than that we had a very good experience.
About QEEQ:10.0/10
Good service. Questions were answered quickly and thoughtfully.
“Car pick up totally not my booked type, no similar car type provided”
About Europcar:7.3/10
I have even spent more money to book my desire medium SUV car with brand Chevrolet Equinox. However, I could only be offered a Holden Commodore (not a SUV at all) when I picked up my car. The staff explained to me that the car was broken in accident. Anyway, I known accident is unavoidable, but I wonder why don't the staff arrange similar car for me? Its totally not a sport car type that I wanted. And no any notification to me, and I have no better choice other than that. So disappointed to my trip in these few day. Hopefullly it has not affected my trip, but feel something lose.
But the staff services are good overall!
“Eurocar is excellent. No any specific words required to explain. Simply great.”
About Europcar:9.8/10
Like: Had small scratches. The staff didn't bothered even. Since I had full insurance, wanted to make clear documenting. Suggest to gain full insurance for little extra and be in full relax mode.
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