Pretty good and fast service at Apex but car selection is not adequate
C.Lau
Australia
Reviewed: Wed, Sep 20, 2023
About Apex:8.0/10
Pick up was relatively easy and instructions and info given clear and concise.
However, disappointed with car availability and its size.
Reply by Qeeq: Thanks for your review.
The car group was made up according to its function、number of seats, etc. If was offered the downgraded car, please contact us at the counter immediately.
Thanks for your feedback and look forward to seeing you next time.
Everything okay till I decided to extend the rent of the car for another month spoke to a gentleman on the phone asked if I could get the same rate he said yes when I got there I put it up by 33% not happy
BAD SERVICE AND HOTLINE NOT WORKING!
Our flight was 10 am at the morning, the staff told us 3 hours prior to returning the car. When we arrived Apex at 7 am in the date of return. The office was only open at 8 am.
The staff knew we will take the 10 am flight when we pickup the car, but didn’t remind us the office opening hours and the out side office hours drop off arrangement. And we tried to contact Apex by the hotline number shows at the office front door, which never connected.
Very bad service and bad experience.
NEVER HIRE APEX CAR AGAIN!!!!!!
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Customer Service
Pretty good and fast service at Apex but car selection is not adequate
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