“It was a splendid vacation with an excellent service support from Europcar.”
About Europcar:9.0/10
I took my rental car from Heathrow. At Manchester airport, the car had a flat tyre. I managed to drive to Europcar at Manchester Airport to get it repaired. But they decided to provide me with another car. Same model Toyota Corolla Hybrid. The guy who attended to me was MAURICE. Grateful to him for his prompt action and very fast to provide with another car. At the end of the journey I have to thank the front desk at Heathrow airport for convincing me to take the Hybrid Toyota. I ended up driving almost 1100 miles and it really save the fuel. Europcar was also flexible for me to drop the car in London instead of Heathrow. (drop box was available) this is my second time renting from Europcar.
About QEEQ:8.0/10
I swap with another car so no comment on that matter.
“You did not stipulate the additional insurance charges when I booked. These came as quite a shock.”
About Europcar:8.0/10
Staff tried their best to sell me expensive insurance with scare tactics say I could be liable for £18,000 if the vehicle was damaged. I will not use this company again.
The woman who greeted me at the desk at Europcar was extremely rude and inappropriate . However the woman who I dropped the car off with was lovely .
About QEEQ:10.0/10
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