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Terrible experience with Europcar staff and attitude. False charges and deduction.

Reviewed: Fri, Dec 29, 2023
About Europcar: 3.0 /10
The car provided to us was damaged but still we accepted it since we were in hurry, and I even made video of it, later on while returning they charged me for the damages which I didn't do and deducted from the deposit. Staff was terrible and she even lied to their supervisor right in front of us that I damaged the car. They charged extra as a service charge as well which was nowhere mentioned.
Reply by Qeeq:
We are very sorry about your unhappy experience. If you need help, please contact qeeq at any time you need. We will be more happy to help you.
Toyota Yaris image
Europcar
Phuket Airport(HKT)
Phuket
Thailand
Economy | Toyota Yaris Guaranteed model

Relevant Reviews on Europcar PHUKET INTERNATIONAL AIRPORT

Gordon Russell

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Europcar
Phuket Airport(HKT)
Phuket
Thailand
Reviewed: Sun, Oct 27, 2024
About Europcar: 10.0 /10
Very satisfied.
About QEEQ: 10.0 /10

Jenny Carrie

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Europcar
Phuket Airport(HKT)
Phuket
Thailand
Reviewed: Mon, Aug 19, 2024
About Europcar: 4.0 /10
Very bad, did not get the car at all.

Ronald Paul

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Europcar
Phuket Airport(HKT)
Phuket
Thailand
Reviewed: Thu, Jul 13, 2023
About Europcar: 4.0 /10
The car provided was different from the one booked, with scratches on the body and damaged wheel covers. They said there were no other cars available when I asked for a replacement. The engine was powerless on uphill turns. It was a bad car rental experience.

Darcy Hill

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Europcar
Phuket Airport(HKT)
Phuket
Thailand
Reviewed: Thu, Jul 20, 2023
About Europcar: 10.0 /10
Satisfied

V.BANSAL

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Compact | Honda City or similar
Europcar
Phuket Airport(HKT)
Phuket
Thailand
Reviewed: Sat, Mar 2, 2024
“Average car. Booking process smooth”
About Europcar: 7.0 /10
Car pick up was smooth. Car condition was good. Car performance was not good. Air conditioning was not working properly. Car pickup was low . On hilly upslope roads car had no energy .
About QEEQ: 8.0 /10
Smooth booking process

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From United States
+1-8007618913
From Canada
+1-2897685366
From United Kingdom
+44-2035140670
From Japan
+81 3-4578-4029
From Argentina
+54-2657459025
From Chile
+56-226665927
From Colombia
+57-6017940262
From Mexico
+52-7449800692
From New Zealand
+64-99508740
From Peru
+51-17009061
From Switzerland
+41-445514539
From Thailand
+66-25088458
From Singapore
+65-31585008
From Australia
+61-1800-507-258
From Turkey
+90-850-390-7486
From Italy
+39-800729010
From Portugal
+351-304500663
From Brazil
+55-6140426960
From France
+33-970019487
From Israel
+972-23752163
From Germany
+49 6107 6353100
From China
+86-1089171020
From South Korea (Domestic calls only)
00308 491 0209
From other countries or regions
+1-8007618913
Live chat Email us Service Code: 8208631086
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